Privacy Policy | Rentnet

1. Who we are

Rentnet ("we", "us", "our") is a real estate platform operating in Kenya. We are committed to protecting your personal data in accordance with the Kenya Data Protection Act 2019 (DPA 2019) and any applicable regulations issued by the Office of the Data Protection Commissioner (ODPC).

2. Data we collect

Account information: name, email address, phone number
Listing data: property details, photos, location
Payment information: M-PESA transaction references (we do not store card details)
Usage data: pages visited, search queries, device and browser information
Communications: messages sent through our platform

3. How we use your data

To provide and improve our services
To process payments and activate listings or subscriptions
To send service-related communications
To analyse site usage and improve user experience
To comply with legal obligations

4. Legal basis for processing

We process your data on the basis of: (a) your consent; (b) performance of a contract with you; (c) compliance with a legal obligation; or (d) our legitimate interests, where these are not overridden by your rights.

5. Data sharing

We do not sell your personal data. We may share data with trusted third-party service providers (hosting, payments, analytics) who are bound by confidentiality obligations. We may disclose data where required by law.

6. Data retention

We retain your data for as long as necessary to provide our services or as required by law. You may request deletion of your account and associated data at any time.

7. Your rights

Under the DPA 2019 you have the right to: access your data, correct inaccurate data, delete your data, object to processing, and withdraw consent at any time. To exercise these rights, contact us at privacy@rentnet.co.ke.

8. Cookies

We use cookies to operate and improve our platform. See our Cookie Policy for details.

9. Contact

For any privacy-related queries, contact us at privacy@rentnet.co.ke.